We are here for you during this uncertain time and want you to know that Loadlink remains fully operational.

COVID-19 UPDATES

Key Notices

Our physical office is temporarily closed to visitors therefore all events, demos and meetings inside our facility are postponed indefinitely. Staff has been encouraged to work remotely and is fully equipped to service your business needs.
 

 

April 6, 2020 - 3:30 p.m. ET

  • We are altering our customer success hours to 7 a.m. to 6 p.m. ET, Monday to Friday.


March 30, 2020 - 3:00 p.m. ET

  • Our phone service is no longer experience interruptions. Rogers continues to work to improve network capacity. 

March 27, 2020 - 4:00 p.m. ET

  • Rogers service outages are improving, and our ability to make and receive phone calls is improving. Rogers has not yet provided a timeline for a full restoration of service. 
  • Due to the ongoing COVID-19 pandemic, we have extended free remote access until at least April 15, 2020.  


March 24, 2020 - 9:00 a.m. ET
 

  • Rogers is experiencing widespread service outages due to record numbers of calls. As a result, we are currently unable to take your calls. Please email us at success@transcore.ca or click here.
     
  • Ontario Premier Doug Ford announced increased business closures yesterday, and as a result, our office is now closed for a minimum of two weeks. We remain fully operational with our team working remotely.



March 18, 2020 - 2:00 p.m. ET

  • Our customer success team is experiencing a higher than usual number of inquiries. We have extended our customer service hours from 7 a.m. to 8 p.m. ET, Monday to Friday. We thank you for your patience during this unprecedented time.
 
  • We are offering assistance to any business that is struggling to find carriers to move essential goods. To send us a note, click here.

March 16, 2020 - 3:00 p.m. ET
  • We are experiencing a greater than usual number of calls and emails to our customer success team. We are moving to extend our customer success hours to better assist you. Thank you for your patience.
 
  • Our office is now temporarily closed to visitors and we have equipped our team to work remotely. For the time being, all meetings, demos and events in our office are postponed.
 

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